4TH GROUND Support

How can we help?

Need help with renting, buying, watching, payments, or your film access? Our support team is here to assist you.

Email Support

Last Updated: June 2026

1. Viewer Help: Rentals

Issues with playback, 3-7 day window, receipts, or access? Email your order ID, film title, device, and a short description. Email is required at checkout to deliver your rental and receipts.

2. Viewer Help: Payments

Failed transaction, duplicate charge, or no access after payment? Include the email used for purchase. We do not store full card details. Refunds follow our Refund Policy.

3. TVOD Model

4th Ground is TVOD only. Rent individual films for 3-7 days. No subscriptions. All films are fully licensed, including music and artwork. "Coming soon" means license secured.

4. Technical Issues

DRM, app, or browser problems? Include device, OS, browser, screenshot, and time of issue.

5. DRM & POPIA Requests

Access, correct, or delete your data under POPIA. DMCA notice or counter-notice? Email support@4thground.com with Subject: "POPIA Request" or "DMCA Notice".

Contact Support

4th Ground, a division of KC Company (Pty) Ltd - Reg. No. 2023/664072/07. Johannesburg, South Africa.